Nylo – Humanoid Service Robot from IntBot!

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Meet Nylo, the expressive humanoid robot redefining service in hospitality. From multilingual guest interactions to intuitive concierge services, Nylo showcases the power of embodied AI in real-world applications—a must-see keynote for anyone curious about the future of human-robot collaboration.

Speaker: Dr. Robert Rippee

 
In this visionary keynote, Dr. Robert Rippee explores how the rapid acceleration of artificial intelligence—guided by the principles of Moore’s Law—is transforming every facet of the hospitality industry. From hyper-personalized service to predictive analytics, Rippee will unpack the groundbreaking technologies reshaping the guest journey and reveal what the future holds for hospitality leaders who embrace AI-driven innovation. This session is a must-attend for anyone ready to reimagine the guest experience in an era of exponential change.​​​​​​​​​

This dynamic keynote panel brings together leading voices from the hospitality and tourism industries to explore how artificial intelligence and emerging technologies are transforming the way we work, travel, and experience service. Moderated by Dr. Ajay Aluri, the panel features expert insights from Shannon McCallum, Scot Campbell, and Eric Bowers. Together, they will discuss the challenges and opportunities that lie ahead, offering forward-thinking perspectives on innovation, digital transformation, and the evolving expectations of travelers in an AI-driven world.

Speaker: Dr. Bobur Sobirov

Dr. Sobirov’s keynote explores how technologies such as AI concierges, virtual tours, and smart booking systems are reshaping visitor experiences and business models. Highlighting Uzbekistan’s national tourism strategy 2030, the session examines digital initiatives like Smart Tourism Zones, e-visa platforms, and AI-driven services that enhance competitiveness while preserving heritage. A multi-level framework of competitiveness (micro, meso, macro) will be presented, alongside lessons for developing economies on balancing digital innovation, sustainability, and inclusive growth in tourism.​​​​​​

Speaker: Dr. Minwoo Lee

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Dr. Minwoo Lee’s workshop highlights the transformative role of artificial intelligence in advancing the field. Participants will learn how AI methodologies such as machine learning, natural language processing, and predictive modeling can be applied to large-scale hospitality and tourism datasets to forecast trends, uncover patterns, and strengthen decision-making. The session combines research examples, hands-on demonstrations with AI-powered tools, and strategies for integrating AI and big data into curricula. This workshop equips attendees with practical resources to foster innovation and data-driven thinking.

This special session brings together board members of the International Federation for IT in Travel and Tourism (IFITT) to explore the latest advances shaping the future of hospitality and tourism. As the leading global community bridging research, practice, and education, IFITT provides unique insights into how emerging technologies—from AI and robotics to big data and immersive experiences—are transforming the way destinations, businesses, and consumers interact. The panel will highlight IFITT’s mission, the role of the ENTER conference, and future directions for innovation in hospitality and tourism technology.